Privacy & GDPR Policy
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used at this website. CotswoldNeedlecraft.co.uk only uses information collected about you in accordance with the Data Protection Act 1998.
What information do we collect?
When you place your order with CotswoldNeedlecraft.co.uk, we ask you to provide enough personal data to enable us to correctly fulfil your order (for example your name, phone number, billing and delivery address; e-mail address, contact and credit card details).
This information will be kept securely in accordance with our internal security policy and is used to: Check you are the authorised user of the credit card, bill your credit card, process, ship your order and update you on progress of your order.
By placing an Order with CotswoldNeedlecraft.co.uk and submitting your data you agree to this use.
As well as recording which products you purchase, we also may record visitor traffic patterns and site use to personalise your experience.
We will never collect sensitive information about you without your explicit consent.
CotswoldNeedlecraft.co.uk will not send you any marketing e-mails or pass your information on to third parties unless you give us your explicit consent. We hate spam as much as you do.
We do have relationships with carefully-selected suppliers who may also set cookies during your visit.
- Google Maps. [Cookie name: NNID PREF]
You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.
We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website.
Our Commitment to Security
We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorised access, maintain data security, and correctly use the information we collect online in accordance with the Data protection Act 1998.
If you have any concerns about any aspect of your interaction with CotswoldNeedlecraft.co.uk we will be happy to help you.
GDPR DATA Privacy notice
This is privacy notice of Cotswold Needlecraft
We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how the data protection law protects you.
There are key areas within the GDPR legislation, listed below is our policy for each section
WHO WE ARE AND IMPORTANT INFORMATION
What is the purpose of this privacy notice?
This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you Sign Up To Our Newsletter, Purchase A Product Or Service/Take Part In A Competition
This website is not intended for children and we do not knowingly collect data relating to children.
You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Cotswold Needlecraft is the controller and responsible for your personal data (collectively referred to as "Cotswold Needlecraft", "we", "us" or "our" in this privacy notice). Our contact details are: Cotswold Needlecraft, Unit 1B, The Valley, Evesham, WR11 4DS (01386) 761217 firstname.lastname@example.org
For all data matters contact the DATA PROTECTION OFFICER by post: Cotswold Needlecraft, Unit 1B, The Valley, Evesham, WR11 4DS (01386) 761217 email@example.com
Cotswold Needlecraft is the controller and responsible for this website.
Third-party links outside of our control
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
When you leave our website, we encourage you to read the privacy notice of every website you visit.
THE PERSONAL DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.
We may collect, use, store and transfer different kind of personal data about you which we have grouped together follows:
Identity Data includes FIRST NAME / LAST NAME / EMAIL ADDRESS / TELEPHONE NUMBERS / BILLING ADDRESS / DELIVERY ADDRESS
Contact Data includes FIRST NAME / LAST NAME / EMAIL ADDRESS / TELEPHONE NUMBERS / BILLING ADDRESS / DELIVERY ADDRESS
Transaction Data includes DETAILS ABOUT PAYMENTS TO AND FROM YOU/OTHER DETAILS OF PRODUCTS AND SERVICES YOU HAVE PURCHASED FROM US
Technical Data includes IP ADDRESS / YOUR LOGIN DATA / BROWSER TYPE AND VERSION / LOCATION / OPERATING SYSTEM AND PLATFORM / OTHER TECHNOLOGY ON THE DEVICES YOU USE TO ACCESS THIS WEBSITE.
Profile Data includesYOUR USERNAME AND PASSWORD / PURCHASES, OR ORDERS MADE BY YOU / PREFERENCES / FEEDBACK
Usage Data includes INFORMATION ABOUT HOW YOU USE OUR WEBSITE, PRODUCTS AND SERVICES
Marketing and Communications Data includes YOUR PREFERENCES IN RECEIVING MARKETING FROM US AND YOUR COMMUNICATION PREFERENCES
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
HOW WE COLLECT YOUR PERSONAL DATA
We use different methods to collect data from and about you including through:
Directly. You may give us your IDENTITY, CONTACT AND FINANCIAL DATA by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
Apply for our products or services;
Create an account on our website;
Subscribe to our service or publications;
Request marketing to be sent to you.
Technical Data from the following parties:
Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
Analytics providers such as Google or Bing based inside or outside the EU;
Contact, Financial and Transaction Data from providers of technical, payment and delivery services [such as WorldPay or PayPal based inside OR outside the EU;
Identity and Contact Data from publicly available sources [such as Companies House and the Electoral Register based inside the EU;
HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Performance of Contract this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Legitimate Interest this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Comply with a legal or regulatory obligation this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by WRITING TO THE DATA PROTECTION OFFICER at: Cotswold Needlecraft, Unit 1B, The Valley, Evesham, WR11 4DS (01386) 761217 firstname.lastname@example.org
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out below, in a table format, a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact the DATA PROTECTION OFFICER by post at: Cotswold Needlecraft, Unit 1B, The Valley, Evesham, WR11 4DS (01386) 761217 email@example.com if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out below.
Data Type Key:(a) Identity; (b) Contact; (c) Profile; (d) Usage; (e) Marketing and Communications; (f) Technical
Purpose/Activity with reason for the lawful basis for processing
To register you as a new customer
(a) & (b)
Performance of a contract with you
To Process & deliver your order
(a), (b), (c), (d)
Performance of a contact with you
Necessary for legitimate interest - to recover debts owed to us.
To Manage our relationship with you
(a), (b), (c), (d)
Performance of a contract with you
Necessary to comply a legal obligation
Necessary for our legitimate interest
To Administer and Protect our business and the website
(a), (b), (c)
Necessary for our legitimate interests
Necessary to comply with a legal obligation
To deliver relevant website content and advertisement to you
(a), (b), (c), (d), (e), (f)
Necessary for our legitimate interests
To Use data analytics to improve our website
Necessary for our legitimate interests
To register you as a new customer
Performance of a contact with you.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
We have established the following personal data control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
You can ask us to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product or service experience or other transactions.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact DATA PROTECTION OFFICER by post at: Cotswold Needlecraft, Unit 1B, The Valley, Evesham, WR11 4DS (01386) 761217 firstname.lastname@example.org
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
WHO WE SHARE YOUR PERSONAL DATA WITH
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
External Third Parties Services
Providers ACTING AS PROCESSORS based in the UK who provide IT AND SYSTEM ADMINISTRATION SERVICES
Professional advisers ACTING AS PROCESSORS OR JOINT CONTROLLERS including lawyers, bankers, auditors and insurers based in the UK who provide CONSULTANCY, BANKING, LEGAL, INSURANCE AND ACCOUNTING SERVICES
HM Revenue & Customs, regulators and other authorities ACTING AS PROCESSORS or JOINT CONTROLLERS based in the United Kingdom who require reporting of processing activities in certain circumstances.
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including CONTACT, IDENTITY, FINANCIAL and TRANSACTION DATA) for TEN YEARS AFTER THEY CEASE BEING CUSTOMERS FOR TAX PURPOSES.
In some circumstances you can ask us to delete your data: see Your legal rights below for further information.
YOUR LEGAL RIGHTS
- Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:
- The right to request a copy of the personal data which we hold about you;
- The right to request that we correct any personal data if it is found to be inaccurate or out of date;
- The right to request your personal data is erased where it is no longer necessary to retain such data;
- The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
- The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
- The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
- The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).
If you wish to exercise any of the rights set out above, contact the DATA PROTECTION OFFICER by post: Cotswold Needlecraft, Unit 1B, The Valley, Evesham, WR11 4DS (01386) 761217 email@example.com
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Changes to this notice and your duty to inform us of changes
This Version was last updated on 12-04-2020. Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.
Queries, requests or concerns
To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact DATA PROTECTION OFFICER by post: Cotswold Needlecraft, Unit 1B, The Valley, Evesham, WR11 4DS (01386) 761217 firstname.lastname@example.org
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.